Definitive Additional Material

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

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The Providence Service Corporation

 

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NASDAQ: PRSC
Spring 2009


2
Cautionary Note about Forward-Looking Statements
Certain statements made in this presentation, such as any statements about
Providence's confidence or strategies or its expectations about revenues, results of
operations, profitability, earnings per share, contracts, collections, award of
contracts, acquisitions and related growth, growth resulting from initiatives in certain
states, effective tax rate or market opportunities, constitute "forward-looking
statements" within the meaning of the private Securities Litigation Reform Act of
1995. Such forward-looking statements involve a number of known and unknown
risks, uncertainties and other factors which may cause Providence's actual results or
achievements to be materially different from those expressed or implied by such
forward-looking statements. These factors include, but are not limited to, reliance on
government-funded contracts, risks associated with government contracting, risks
involved in managing government business, legislative or policy changes, challenges
resulting from growth or acquisitions, adverse media and legal, economic and other
risks detailed in Providence's filings with the Securities and Exchange Commission.
Words such as "believe," "demonstrate," "expect," "estimate," "anticipate," "should"
and "likely" and similar expressions identify forward-looking statements. Readers are
cautioned not to place undue reliance on those forward-looking statements, which
speak only as of the date the statement was made. No inference should be drawn
that Providence undertakes any obligation to update any forward-looking statement
contained herein.
Forward-Looking Statements


3
Leading provider of home and community based social services and
non-
emergency transportation (NET) services management to government
beneficiaries, funded largely by Medicaid
Serves children, adolescents and families who are eligible due to income
level, emotional/educational disabilities
Provide cost savings for government programs
Not-for-profit   
Managed Services
Home and Community
Based Counseling
Home based counseling
Intensive home based counseling
Substance abuse treatment services
School support services
Correctional services
Workforce development
Foster Care
Foster care
Therapeutic foster care
Administrative support
Informational technology
Accounting, payroll services
Intake, assessment, referral
Monitoring services
Case management
Customer, trip
authorization
Call-center management
Utilization management 
and data collection
Quality assurance
Billing and claims
Network credentialing
NET Services


4
PRSC’s
Expanded National Footprint
Social Services Only
Strong Potential for Geographic Growth
NET Services Only
Both Social Services and NET Services
Canada
Hawaii
Locations
Employees: 6,271 Direct 
4,202 Managed


5
PRSC Overview
Strong Business with Track Record of Success
Positioned to Benefit from Trend toward Home and
Community Based Care and Away from Institutional Care
Continued Commitment to Best Practices, Innovation and
Results; 97% Client Satisfaction According to Vanderbilt
University Surveys
Long-Term Payer Relationships; Substantially All Contracts
Renewed over 10 Years
Solid Organic Growth Rate


6
202
312
527
868
958
1,039
2003
2004
2005
2006
2007
2008
Contracts
Track Record of Success
18
21
25
36
38
44
2003
2004
2005
2006
2007
2008
States Served
CAGR 64%
CAGR 39%
CAGR 46%
CAGR 20%
*
*
Includes
District
of
Columbia
*
*
$59
$97
$146
$192
$285
$692
2003
2004
2005
2006
2007
2008
Revenues ($ in millions)
13,371
29,066
35,646
71,134
76,195
87,314
2003
2004
2005
2006
2007
2008
Clients
*
Excludes approx. 6 million eligible NET clients


7
Diverse, Balanced Business Mix
2008 Total Revenue by Service
Social
Services
Transportation
55.1%
Home and
Community
Based Services 
37.3%
Foster Care
Services
4.7%
Management Fee
Income
2.9%


8
Revenue increased 143% from 2007
Social services revenue up 18.4%
Home based organic growth of 10%
Foster care organic growth of 8%
Adjusted EBITDA of $39.1 million
Excluding impairment charge and expense for accelerated vesting
Margins impacted by a few states rationing care
Increase in both direct and managed client census
Direct client census up 20% in 2008; up 29% in fourth quarter 2008
over fourth quarter 2007
Positive cash flow –
positioned for growth
Cash of $29.4 million after repayment of $8.7 million of long-term
debt
Net cash from operating activities of $12.4 million
Strong 2008 in the Face of a
Challenging Economic Environment


9
Board and Management Respond to
2008 Challenges
In mid 2008, certain payers began to see increasing pressure on state budgets
and a reduction in tax based revenue.  States’
legal requirement to balance
budgets led to unprecedented payer behavior in the second half of 2008.
In response, the Providence Board announced strategic
initiatives in November 2008 to combat external challenges
and enhance stockholder value
Focus on growing core social services business
Reduce corporate and client service costs
Explore the sale of non-strategic assets
Delever the Company’s debt


10
Actions Taken to Enhance Stockholder
Value
Concrete actions taken to implement Board’s strategic
initiatives and enhance stockholder value
Implemented operating efficiencies
Reduced total workforce and other overhead expenses
Adjusted certain states’
cost structures to reduce number of fixed salaried
personnel in favor of hourly staff -
better aligning revenue and costs (no
reduction in rate taken and no concessions accepted)
Company-wide salary freeze; reduced vacation, holiday and sick leave
80% of management’s annual incentive bonus potential suspended for
2009, a potential savings this year of up to $1 million
Approved health plan benefit modifications to reduce benefits and/or
increase employee contribution effective in July 2009
Suspended executive salary parity plan for 2009 and accelerated
outstanding unvested options and restricted stock awards company-wide,
reducing 2009’s operating expenses by approximately $5 million
Executed credit agreement amendment related to senior term loan
resetting covenant targets for the fourth quarter of 2008 and for all
of 2009, providing significant operating flexibility


11
Actions Taken to Enhance Stockholder
Value (cont.)
Providence already seeing positive results
Operating expense reduction increasing
profitability
Increased social service direct client census           
(March 2009 was 7.9% higher than March 2008)
Entered into three significant social services
contracts, and increased the total number of
social services contracts by nine, in first quarter
of 2009


12
Improvements beginning to be seen with government
payers
Increases in client census and rate, combined with
operating efficiencies and expense reductions,
contributed to record earnings
Revenue of $187 million, up 7.5% from prior year period
EPS of $0.44 (up over 50% from prior year period)
Includes non-recurring expenses of approximately $2.1
million related to amended credit agreement, dissident’s
now abandoned consent solicitation and banking and
transaction
related
services
for
a
total
of
$0.09
per
share
Exceptional First Quarter 2009


13
Medicaid Improvements Create
Opportunities
Medicaid
expenditures
on
benefits
are
expected
to
increase
at
an
average
annual rate of 7.9% to $673.7 billion by 2017, compared to a projected growth
rate
of
4.8%
in
the
general
economy
(1)
Economic recovery package signed into law in February 2009 includes an
approximately $87 billion temporary increase in the share of Medicaid paid by
the
federal
government
(10/1/08
12/31/10)
(2)
Home and community based spending is anticipated to grow at an average
annual rate of 11.9% through 2017
(1)
The current economy has caused an expected increase in Medicaid enrollment
to
50.0
million
beneficiaries,
a
2.1%
increase
from
2007
to
2008
(3)
Medicaid enrollment is expected to continue to increase during 2009, a direct
result
of
U.S.
poverty
population
rising
between
7.5
million
to
10.3
million
(4)
PRSC believes new beneficiaries are more in need of services than ever –
direct victims of foreclosures and unemployment
(1)
Centers for Medicare and Medicaid Services
(2)
Center on Budget and Policy Priorities –
February 2009
(3)
Kaiser Commission on Medicaid Facts –
November 2008
(4)
Center on Budget and Policy Priorities –
November 2008


14
Management focus on growing the core social
services business
Growing home/community based care in PA should
be driven by Mercer recommendations
Longer term opportunity in NC as payer consolidation
takes place
School based services in VA being well received
Medicaid stimulus package to replenish state coffers
Growing demand from anticipated increase in
Medicaid enrollment, SCHIP reauthorization
Potential for acquisitions
Providence –
Positioned for Growth


15
Continually Recognized by Leading
Business Publications
Forbes
Providence ranked 98th on annual list of America’s 200
Best
Small
Companies
--
October
2008
Providence ranked 17th on annual list of America’s 200
Best
Small
Companies
--
October
2006
FORTUNE Small Business (FSB)
Providence ranked 82nd on the annual FSB 100 list of the
fastest
growing
small
companies
in
America
--
July/August
2007.
Business Week
Providence ranked 71st on annual list of top 100 “Hot
Growth”
Companies
--
May
2006


16
The Providence Board Continues to
Deliver Value for Stockholders
For first quarter 2009, revenue grew to $187 million,
an increase of 7.5% from $174 million for first quarter
2008 and an increase of 5% from $178 million for
fourth quarter 2008
In Q1 2009, Providence was the biggest percentage
gainer in the Russell 3000 index
As of May 26, 2009, Providence’s stock is up more
than 676% since the beginning of the year, compared
to the Russell 2000 Index which is up approximately
0.2% and the NASDAQ Health Care Index which is
down approximately 6.2% for the same period


17
The Providence Board Continues to
Deliver Value for Stockholders
Providence has substantially outperformed the        
Russell 2000 and the NASDAQ Health Care indices in 2009
-100%
0%
100%
200%
300%
400%
500%
600%
700%
12/31/2008
1/31/2009
2/28/2009
3/31/2009
4/30/2009
5/26/2009
% CHANGE
Providence
NASDAQ Health Care
Russell 2000


18
Historic Outperformance;
Rapid Recovery From 2008 Recession
-100%
0%
100%
200%
300%
400%
500%
600%
700%
12/31/2008
1/31/2009
2/28/2009
3/31/2009
4/30/2009
5/22/2009
Providence
Peer Composite
-100%
-80%
-60%
-40%
-20%
0%
20%
% CHANGE
Providence
Peer Composite
Peer Composite includes AMED, AVCA, CHS, CRN, CXW, GTW, HS, HWAY, LHCG, MMS, ODSY, RSCR, SUNH


19
Independent and Experienced Board
Fletcher Jay McCusker.  Chairman of the Board and Chief Executive
Officer since founding Providence in 1996
Experience includes executive vice president of Nasdaq listed Youth
Services International, Inc., which provided private institutional care for at-
risk youth; chief executive officer of Introspect Healthcare Corporation, a
large multi-state behavioral health provider; co-founder of mental health
care company, Century Healthcare, which was sold to NYSE listed
Columbia Healthcare in 1992
Terence J. Cryan.  Director since 2009
President
and
Chief
Executive
Officer
of
Medical
Acoustics,
LLC,
a
privately-held company that designs and develops medical devices
employing acoustic technologies for diagnostic and therapeutic medical
applications.  Co-founded and continues to serve as Managing Director of
Concert Energy Partners, an investment banking and private equity firm
based in New York City. Also Director, Chairman of the Finance
Committee, member of the Executive Committee and former Interim
President of Trickle Up, a non-profit organization that empowers people
around the world to take the first steps out of poverty, providing them with
resources to build micro-enterprises for a better quality of life


20
Independent and Experienced Board
(cont.)
Kristi L. Meints.  Director since 2003.  Chairperson of audit committee
Vice president and chief financial officer of Chicago Systems Group,
Inc., a technology consulting firm, and has served as a finance
executive at SmithKline Beecham Corporation and Avery Dennison
Corporation
Warren S. Rustand.  Director since May 2005.  Lead director;
Chairperson of compensation committee
Managing Director of SC Capital Partners, an investment banking
group which includes: corporate advisory services, a private equity
fund, capital sourcing, with a focus on the microcap market. He has
served on the Board of over 40 public, private, and not-for-profit
organizations
Hunter Hurst, III.
Director since 1996.  Chairperson of nominating and
corporate governance committee
Retired Director of the National Center for Juvenile Justice, the leading
resource for juvenile justice research and statistics in the western
hemisphere


21
Independent and Experienced Board
(cont.)
Colonel Richard Singleton.  Director since 1998
Retired United States Army colonel. One of the founders of Youth
Services International, Inc., a Nasdaq listed company that
provided private institutional care for at-risk youth. Additional
experience includes superintendent of Boys School for the
Department of Juvenile Justice State of Florida, Regional Director
of operations for Three Springs, Inc., responsible for operations
and management of juvenile justice facilities in the State of
Georgia
Craig A. Norris.  Director since November 2008.  Chief
operating officer since April 2004; president, eastern division
since 1998
Experience includes chief operating officer of Parents and Children
Together, Inc., a home based counseling provider; psychotherapist
for the Arizona Department of Health; treatment coordinator for the
Arizona Center for Clinical Management


22
Strong Focus on Corporate Governance
Providence has a strong independent Board
More than two-thirds of Board members are independent directors    
(5 out of 7 directors)
Key Board committees are comprised solely of independent directors
Strong corporate governance practices
Stockholders may call special meetings
Stockholders may act by written consent
No supermajority vote required for stockholders to amend bylaws
Active and engaged Board
Frequent meetings and discussions
12 full Board meetings in 2008
All directors attended at least 75% of the Board meetings held during
the period for which he or she was a director
All directors have extensive management and/or leadership
experience


23
Strong Focus on Corporate
Governance (cont.)
Recent bylaw amendments enacted to enhance corporate
governance
Implemented majority voting in the election of directors in uncontested
elections
Made it easier for stockholders to call a special meeting of stockholders
and nominate candidates for election at Providence’s annual meetings
Adoption of “stockholder-friendly”
rights plan
Three-year term
Annual review by committee of independent directors
20% trigger for flip-in or flip-over
Subject to being redeemed by stockholders in the event of a “qualified
offer”
No dead-hand, slow-hand, no-hand or similar feature that limits the
ability of a future board to redeem the pill


24
Avalon’s Agenda Not in Best Interests
of ALL Providence Stockholders
The members of the Avalon Group have no significant or
relevant experience in delivering social services
All of the members of the dissident group soliciting proxies at the 2009 Annual
Meeting in support of their two nominees are affiliates of Avalon Correctional
Services, Inc.
Avalon Correctional Services, a publicly-traded company on the pink sheets,
operates correctional facilities for governmental payers in 3 states, OK, WY
and TX, and has no significant or relevant experience in delivering social
services. It also has no experience working with government payers in most of
the 42 states in which Providence operates.
Avalon Corrections Services has a history of substandard
corporate governance practices
In 2005, Donald Smith, the controlling stockholder and sole director of Avalon
Correctional Services, voluntarily delisted it from Nasdaq (after it was
threatened with delisting for lack of any independent directors and failure to
comply with other Nasdaq requirements).
Donald Smith also unilaterally terminated the registration of Avalon’s shares
with the SEC in order to avoid being legally required to comply with the
SEC’s reporting requirements and the corporate governance and other
provisions of Sarbanes-Oxley


25
Avalon’s Agenda Not in Best Interests
of ALL Providence Stockholders
(Cont.)
Avalon actions suggest undisclosed agenda to obtain
substantial influence and effective control over Providence
Shortly after acquiring their PRSC stake, the Avalon Group made a
transaction proposal to Providence that would have enabled them to:
substantially
increase
their
PRSC
ownership
interest
in
a
manner
dilutive,
unfair and economically disadvantageous to other stockholders, and
acquire PRSC voting rights disproportionate to their economic investment
Since first meeting with Providence in November 08, Avalon has sought to
have their hand-picked and unqualified candidates added to the
Providence Board
Avalon unequivocally rejected Providence’s offer to instead add mutually
acceptable independent director with industry expertise who could enhance
the Board’s composition and represent ALL stockholders
No member of the Avalon Group has ever identified any
suggestions for operational improvements or other
initiatives to enhance stockholder value


Avalon Could Actually Jeopardize
Providence’s Momentum and Success
26


27
We Do Not Believe Avalon’s Nominees
Would Add Value to the Providence Board
Avalon’s two nominees have:
No
relevant experience with a company of Providence’s
scale and complexity
Never
served on the board of directors of a public
company.
No
or
limited
experience
serving
in
a
senior
leadership
position at a public reporting company.  
No
relevant experience in delivering social services or
non-emergency
transportation
services
and
no
understanding of Providence’s industries
Like
the
Avalon
Group,
provided
no
business
plan
or
strategic insights


28
Closing Remarks
2009 is off to a strong start
Providence is committed to its plan to continuing to deliver value for
all stockholders, reduce its debt and grow the company
The Company’s management team and Board are comprised of
proven executives and leaders with a deep understanding of the
social services industry and broad expertise in public company
leadership, finance, accounting and overall executive management
areas that are critical to Providence’s overall success 
Providence has well-established and long-standing relationships
with government payers across the country and its programs are
highly rated
Recent corporate governance enhancements are designed to
increase accountability of the Providence Board to stockholders
and to increase the opportunity of stockholders to participate in the
governance of Providence


29
Proxy Statement Disclosure
Important Information
The Providence Service Corporation (the Company) and its directors and
certain executive officers and other employees are deemed participants in the
solicitation of proxies from stockholders in connection with the 2009 Annual
Meeting of Stockholders (the 2009 Annual Meeting). The Company has filed
a Definitive Proxy Statement with the Securities and Exchange Commission
(the SEC) relating to the 2009 Annual Meeting. Information regarding the
interests of such participants is included in the Definitive Proxy Statement. WE
URGE INVESTORS TO READ THE DEFINITIVE PROXY STATEMENT
(INCLUDING ANY SUPPLEMENTS THERETO) AND ANY OTHER
RELEVANT DOCUMENTS THAT THE COMPANY WILL FILE WITH THE SEC
WHEN THEY BECOME AVAILABLE BECAUSE THEY WILL CONTAIN
IMPORTANT INFORMATION. Stockholders will be able to obtain, free of
charge, copies of the Definitive Proxy Statement and any other documents filed
by the Company with the SEC in connection with the 2009 Annual Meeting at
the SECs website at http://www.sec.gov. and the Companys website at
http://www.provcorp.com.


30
Adjusted EBITDA Reconciliation
2008
2007
Adjusted EBITDA
39,088
$       
30,701
$       
Subtract:
Interest expense (income), net
18,599
         
1,601
           
Income taxes
(12,311)
        
9,722
           
Depreciation and amortization
12,722
         
4,989
           
Impairment charge (A)
169,930
       
-
                
Acceleration of stock based compensation (B)
5,753
           
-
                
Net income (loss)
(155,605)
$    
14,389
$       
(A)
(B)
On December 30, 2008, the Compensation Committee of the Company's Board of
Directors approved the acceleration of the vesting dates of all unvested stock
options and restricted stock previously awarded to eligible employees, directors
and consultants, including stock options and restricted stock granted to executive
officers and non-employee directors, under the Company's 2006 Long-Term
Incentive Plan, effective on that day. In approving this vesting acceleration, the
Compensation Committee considered, among other things, the anticipated boost
to employee moral expected to result from such action and that such acceleration
would eliminate the Company's recognition of any stock compensation expense
with respect to these options and awards in future periods.
The Providence Service Corporation
Reconciliation of Non-GAAP Financial Measures
Adjusted EBITDA
(in thousands)
Due to the significant and sustained decline in the Company's market
capitalization and the uncertainty in the state payer environment as well as the
impact of related budgetary decisions on the Company's earnings during the six
months ended December 31, 2008, the Company recorded asset impairment
charges totaling approximately $169.9 million related to its goodwill and other
intangible assets for the year ended December 31, 2008.