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2021 Bold Goal Progress Report Shows Humana Medicare Advantage Members Maintained Their Overall Health In 2020, Throughout Pandemic

  • Despite the pandemic, Humana Medicare Advantage members maintained overall health-related quality of life in 2020, while actually improving physically Healthy Days
  • Humana’s Basic Needs Program provided more than 1.1 million meals to at-risk members
  • Humana conducted nearly 6.2 million screenings for health-related social needs

Humana Inc. (NYSE: HUM) today unveiled its 2021 Bold Goal Progress Report, which details the company’s progress with its ambitious population health strategy launched in 2015 to improve the health of the communities it serves. Humana’s Bold Goal focuses on addressing social determinants of health and the health-related social needs of Humana members and communities. The company and its many partners pay special attention to food security and social connection, with the intent of improving holistic health and health-related quality of life.

The 2021 report illustrates how Humana’s Bold Goal initiatives progressed – and even accelerated – during a year that presented numerous challenges to physical and mental health. Humana uses the U.S. Centers for Disease Control and Prevention health-related quality of life “Healthy Days” tool to track and measure population health. The tool, which measures mentally and physically unhealthy days of individuals over a 30-day period, provides the flexibility to pinpoint where and when health happens in each community, to measure health outcomes, and to create proactive interventions.

“We are at a pivotal moment in our country’s history as we work to get through the COVID pandemic. Actions we are taking now – and commitments we are making for the years ahead – enable us to continue helping the people we serve have more Healthy Days and better lives,” said Bruce D. Broussard, Humana President and Chief Executive Officer. “Humana’s Bold Goal approach shows that it is helping improve members’ health – even during the toughest health crises – and reinforces the importance of social health needs in overall health.”

Key report findings:

  • Humana helped its Medicare Advantage members maintain their overall health-related quality of life in 2020, while they actually improved their number of physically Healthy Days each month. This was accomplished through proactive intervention to ensure the physical, mental and social needs of members were met, and also through cross-sector collaborations that expanded access to necessary care. Notably, some of those most impacted by the pandemic – people with depression or a disability, or low-income individuals – experienced an overall improvement in Healthy Days due in part to these efforts.
  • Compared to baseline year 2015, Medicare Advantage members in Bold Goal communities are experiencing fewer unhealthy days than those in non-Bold Goal communities. Humana’s deep community collaborations, as well as investments in community social health infrastructure, are making a measurable impact, which is why Humana continues to expand the Bold Goal footprint.
  • Humana’s Basic Needs Program, which launched to meet urgent needs because of the pandemic, made a clear impact on food insecurity. Humana fielded as many as 2,000 requests daily. During 2020, the Basic Needs Program served 78,000+ members, with more than 1.1 million meals provided.
  • Humana conducted nearly 6.2 million screenings for health-related social needs in 2020. Humana set an enterprise-wide goal to conduct 3 million screenings. In the end, the company more than doubled that goal. These screenings resulted in the connection of members to resources and support that directly and measurably addressed their needs.

Humana’s Bold Goal launched in 2015 in seven communities. Today, not only has Humana expanded its Bold Goal work and community collaborations to 16 communities, but the company has also significantly expanded its focus on addressing social determinants of health and health-related social needs that are central to delivering human care. Detailed results from each of these communities are featured on our report website.

“We can see that taking a proactive approach – talking to members and meeting their very personal needs – helped us focus our outreach, resources and efforts to support them when they needed us most,” said William Shrank, M.D., Humana’s Chief Medical and Corporate Affairs Officer. “We remain committed to addressing health disparities and care gaps in our communities and breaking down barriers to drive lasting change.”

Panels to discuss social health needs, interventions and future state:

Join Humana for its two virtual Bold Goal Progress Report launch events on May 18 and 19 on LinkedIn when Humana partners and leaders will discuss bridging gaps in care, addressing social determinants of health, and the implications of Humana’s Bold Goal report findings.

  • Noon to 1 p.m. Eastern, Tuesday, May 18
    • Industry leaders share critical insights on health-related social needs captured via data, pilots, and partnerships
  • 1 to 2 p.m. Eastern, Wednesday, May 19
    • Leveling the health playing field – the Intersection of policy, technology and value-based care.”

For more information on Humana’s Bold Goal, please visit

About Humana

Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases and conference calls
  • Calendar of events
  • Corporate Governance information


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