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Humana Ranks #1 in J.D. Power Commercial Member Health Plan Study for Second Consecutive Year in Florida and Texas

Humana highest-ranked Commercial Health Plan – based on member satisfaction and across all six measured categories J.D. Power tracks – in both 2020 and 2021

Leading health and well-being company Humana Inc. (NYSE: HUM) announced today that for the second consecutive year, it is ranked #1 in Florida and Texas in the J.D. Power ranking of Commercial Member Health Plans. Humana has a long history serving customers in both states, from employer customers and their employees, to Medicare, Medicaid and military members with TRICARE coverage.

The J.D. Power 2021 U.S. Commercial Member Health Plan Study focused on the member experience with the health plan, and includes feedback from both small and large employers. The study ranks health plans in six categories: Coverage and Benefits; Cost; Provider Choice; Information and Communication; Customer Service; and Billing and Payment. Humana ranked #1 in overall member satisfaction and also across all six measured categories in Florida and Texas in 2020, and again in 2021.

“It is an honor to be rated #1 by our commercial members in Florida and Texas for the second year in a row for both overall member satisfaction and across all six categories J.D. Power tracks. The fact that this recognition comes from our members makes this award particularly meaningful,” said Chris Hunter, President, Humana Group, Military & Specialty Segment. “As always, and especially in the face of a global pandemic, our associates worked day in and day out to meet the needs of our members, employers and partners. Our efforts in Florida, Texas and around the country helped to provide even greater access to affordable COVID testing, treatment and other health care needs necessary to navigate the crisis to millions of consumers.”

For its 2021 Commercial Member Health Plan Study, J.D. Power collected data from health plan members from January to March of 2021. The national study was conducted among Commercial HMO, PPO and POS health plan members, and is based on responses across 150 different health plans in 22 market-based U.S. regions.

“This recognition further reinforces our commitment to provide our members and stakeholders with the high-touch support they have come to expect from Humana,” Hunter added. “Our human care approach to serving our members has become a part of how we do business. We provide our members an exceptional experience inclusive of a wide array of innovative, affordable products and access to trusted, high-quality doctors and physicians. Achieving the #1 ranking for the second year in a row underscores that our efforts have made a difference to our members, and we remain committed to continuing to strengthen our offerings not just in Florida and Texas, but across the country.”

About Humana

Humana Inc. (NYSE: HUM) is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.

To accomplish that, we support physicians and other health care professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes health care easier to navigate and more effective.

More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at, including copies of:

  • Annual reports to stockholders
  • Securities and Exchange Commission filings
  • Most recent investor conference presentations
  • Quarterly earnings news releases and conference calls
  • Calendar of events
  • Corporate Governance information



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