Humana also puts in place assistance for members, patients and the community at large, including access to crisis hotline with free counseling
The Humana Foundation, the philanthropic arm of Humana Inc. (NYSE: HUM), is donating $1 million towards relief and recovery efforts for those impacted by Hurricane Ian in Florida and Hurricane Fiona in Puerto Rico. Humana has also taken steps to aid communities in each storm’s path, including opening access to a crisis hotline with free counseling available.
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Hurricane Ian made landfall along Florida’s southwest coast on Sept. 28, causing widespread destruction, power outages, and a yet unknown impact in loss of life and property damage. The storm is now affecting other parts of the Southeast, including Georgia, North Carolina and South Carolina. Hurricane Fiona struck Puerto Rico in mid-September, and even days after the storm, many there are still without power. As residents of both areas begin the recovery process, affected communities need assistance meeting basic needs including food, water, medical care and shelter.
Given the widespread impact of these storms, The Humana Foundation is donating an initial $1 million to help meet immediate relief and recovery needs. The contribution is part of the Foundation’s commitment to supporting communities in crisis through Disaster Philanthropy. Organizations receiving funding include Florida Disaster Fund, Community Foundation of Collier County, Collaboratory, Community Foundation of Sarasota County, GiveWell Community Foundation, and Center for Disaster Philanthropy. Also, The Humana Foundation announced it will match disaster relief contributions from Humana employees up to $500 per employee. The Humana Foundation will continue to monitor Hurricane Ian and evaluate additional recovery needs.
“Caring for people and making communities more equitable is our purpose, and we’re committed to securing help and the vital resources needed for the people and communities impacted by these horrific storms,” said The Humana Foundation CEO Tiffany Benjamin. “During this difficult time and in the challenging days ahead, we'll partner with organizations in Florida, among other areas, who sit at the focal point of delivering the care needed most.”
Beyond this donation, Humana has established a crisis intervention hotline through LifeWorks, with free counseling services for anyone – Humana members and non-members alike – who may need help and support to cope with the disaster and its consequences. The LifeWorks Crisis Support Line is available 24 hours a day, seven days a week and can be reached at 1-877-757-7587 in the United States and Puerto Rico.
In addition, Humana is in the process of checking on the safety and well-being of its employees, health plan members and the patients it serves through its primary care centers and home health operations.
“We know there’s a huge job ahead of us to recover from the hurricane’s devastation, and all of us at Humana – including our more than 10,000 employees in Florida – are ready to support our friends and neighbors in that recovery effort,” said Caraline Coats, president of Humana’s Medicare business in Florida. Coats resides in South Florida.
“For those of us who live on the Gulf Coast, this was a scary week, and it means a great deal to us to be working with the Humana Foundation to now help the people who suffered the most as the hurricane crossed our state,” added Jocelyn Chisholm Carter, president of Humana Healthy Horizons, Humana’s Medicaid business in Florida. Carter resides in Tampa. “Our message to the people we are fortunate to serve is that we will be there for you in the days ahead.”
“In Puerto Rico, many remain without power, and there is a great deal of recovery work still to be done,” said Luis Torres Olivera, president of Humana in Puerto Rico. “Humana is committed to helping our community through these tough times, and we’ve taken important actions to care for our members, employees, friends and neighbors.”
Prior to each storm, Humana also took the following steps for its health plan members in declared disaster areas:
- Waived all requirements for primary care physician (PCP) referrals and prior authorizations for members
- Provided members with the same cost sharing they would receive from an in-network facility even if receiving care outside the network
- For members with a pharmacy benefit, suspended restrictions on refills to allow for travel difficulties and evacuations
Humana members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card. (Some of the above benefit adjustments may not apply to commercial self-funded group members.)
Humana Inc. is committed to helping our millions of medical and specialty members achieve their best health. Our successful history in care delivery and health plan administration is helping us create a new kind of integrated care with the power to improve health and well-being and lower costs. Our efforts are leading to a better quality of life for people with Medicare, families, individuals, military service personnel, and communities at large.
To accomplish that, we support physicians and other healthcare professionals as they work to deliver the right care in the right place for their patients, our members. Our range of clinical capabilities, resources and tools – such as in-home care, behavioral health, pharmacy services, data analytics and wellness solutions – combine to produce a simplified experience that makes healthcare easier to navigate and more effective.
More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
About The Humana Foundation
The Humana Foundation was established in 1981 as the philanthropic arm of Humana Inc. and is focused on health equity, working to eliminate unjust, avoidable and unnecessary barriers in health and healthcare. The Foundation fosters evidence-based collaborations and investments that help people in underserved communities live connected, healthy lives. As a steward of good health, the Foundation creates healthy emotional connections for people and communities and is shaping a healthier approach to nutrition to support lifelong well-being. For more information, visit humanafoundation.org.
Humana Inc. and The Humana Foundation believe everyone should have access to the tools and support needed to have a fair and just opportunity to be as healthy as possible. Our commitment to improving health outcomes for all – our members and patients, employees, the communities we serve, the healthcare system, and the environment - is the foundation of our Environment, Social, and Governance (ESG) impact platform.
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Humana Corporate Communications