Advancing next-generation AI and Agentic innovation through deep industry expertise in service life-cycle management

Tavant, a global leader in AI-powered service life-cycle management solutions and digital engineering, today announced its positioning as a Major Player in the prestigious IDC MarketScape: Worldwide AI-Enabled Aftermarket/Service Life-Cycle Management Platforms 2025 Vendor Assessment (doc # US52968025, September 2025). We believe this recognition underscores Tavant's exceptional AI innovation and comprehensive aftermarket suite, which serves customers across diverse manufacturing and automotive companies worldwide.

According to the IDC MarketScape, “Tavant continues to innovate and evolve its offerings as a result of long-standing OEM partnerships. The company has established a configurable SLM platform featuring pervasive, natively embedded AI including Agentic AI vision.” This advanced technology stack enables intelligent automation, proactive insights such as predictive maintenance, fraud detection, smart contract pricing, intuitive field service, and tailored solutions across automotive, industrial, agriculture, construction equipment, healthcare, and other industries.

“Tavant distinguishes itself through pervasive, natively embedded AI, including innovations in Agentic AI vision, and a customer-centric approach,” said Aly Pinder, Research Vice President, Worldwide Aftermarket Services Strategies, IDC. "Their comprehensive AI enablement across warranty, quality, field service, pricing, and contract management demonstrates a sophisticated understanding of how artificial intelligence can transform aftermarket service operations."

Tavant's AI portfolio includes seven specialized solutions: Warranty.AI, Quality.AI, Field.AI, Price.AI, Contract.AI, Connect.AI, and Knowledge.AI – each designed to address specific challenges in aftermarket service management. These AI-powered capabilities deliver tangible value through enhanced dealer productivity, improved customer experiences, and optimized operational efficiency.

"We believe this recognition validates our unwavering commitment to AI innovation and our vision of transforming aftermarket service through intelligent technology," said Sarvesh Mahesh, CEO of Tavant. "By consistently channeling substantial resources into research and development, we remain at the forefront of AI advancement, delivering solutions that not only meet today's challenges but anticipate tomorrow's opportunities, helping our customers stay ahead of industry shifts and competition."

For more information on Tavant SLM solutions, click here.

About Tavant Aftermarket/Service Life-cycle Management Suite

Tavant brings over 25 years of aftermarket service expertise to its global customer base, delivering solutions used in 186 countries and offered in more than 21 languages. The company’s end-to-end Service Life-Cycle Management (SLM) portfolio covers the full spectrum of aftermarket operations, including customer support, field service management, spare parts planning, warranty and contract administration, IoT integration, and advanced analytics. Each capability is powered by embedded AI that enables predictive insights, intelligent automation, and data-driven decision-making.

By combining deep industry expertise with a customer-centric innovation approach, Tavant helps OEMs and enterprises modernize aftermarket operations and harness the transformative potential of artificial intelligence in service management.

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Tavant

Tavant is a leading provider of AI-powered solutions, and digital engineering services focused on helping enterprises unlock the power of AI and accelerate digital transformation. With deep domain expertise across multiple industries and a commitment to delivering measurable ROI, Tavant specializes in complex data modernization, cloud transformation, AI-driven automation, and insight solutions for global Fortune 500 companies. Tavant is at the forefront of generative AI-enabled applications development and IT management. Tavant also provides a comprehensive suite of AI-powered industry-specific SaaS products, particularly for Service Lifecycle Management and Mortgage Lending. Founded and headquartered in Silicon Valley in 2000, Tavant operates globally with service locations and development centers in North America, Europe, and India. Find Tavant on LinkedIn.

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