DCM Plumbing, a longstanding plumbing service on the Gold Coast, has reached a new milestone: more than 1,500 five-star Google reviews from customers across the region. For a company rooted in community service since 1984, this achievement speaks less about vanity metrics and more about consistent work, transparent pricing, and relationships built over decades. In an era when consumers increasingly rely on online feedback, DCM Plumbing’s milestone is a testament to local trust and reliability.
Recent research confirms just how important online reviews have become. In fact, 98% of consumers read online reviews for local businesses, and over 80% trust them as much as personal recommendations, at least according to the BrightLocal Consumer Review Survey 2024.
In a service industry like plumbing, where clients often choose providers during stress or emergencies, those reviews can form the foundation of reputations. For DCM Plumbing, reviews aren’t just numbers; they reflect thousands of interactions in homes around the Gold Coast.
The company’s beginnings trace back to founder Dean, who commenced his plumbing apprenticeship at age 16 in his hometown in England before bringing his trade skills to Australia. Over time, DCM established itself as a go-to service in Burleigh Heads and the surrounding areas, building a reputation for emergency response, leak detection, blocked drain services, and honest quoting. Today, the business is managed by Gill Mathews, who leads a team committed to service consistency, local accountability, and a “customer-first” mindset.
“In a region like the Gold Coast, word-of-mouth still matters, but now it’s digitized,” said Gill Mathews of DCM Plumbing. “We don’t take every review for granted; over 1,500 five-star ratings mean 1,500 households trusted us with something important. Our goal remains to maintain that trust through clear communication, fair pricing, and reliable workmanship.”
DCM Plumbing’s review growth reflects the company’s quality of service and its responsiveness, and many of these don’t just highlight the technical competence, but also the customer experience, like arrival time, transparency, and even post-op cleanup. These traits are very important, especially when dealing with aging properties and extreme weather conditions that usually strain the plumbing system. In those situations, homeowners often rely on past user feedback, word of mouth, and online reviews to make a quick decision on who they call.
Beyond new customers, existing clients also play a key role in the review-driven growth of a business. Many repeat customers, or those referred by neighbors or friends, take a moment after service to leave feedback. In collective effect, those reviews create a publicly visible history of performance. The milestone of 1,500 five-star ratings becomes a communal marker and a reflection of sustained service to a particular community, and not just a company boast.
As DCM Plumbing marks this milestone, the company underscores that maintaining its reputation is a continual effort, with each job being an opportunity to reinforce trust and not rest on past praise. Looking forward, the DCM Plumbing team plans to remain as responsive, transparent, and rooted in local standards as they’ve been from the very start. In the end, surpassing 1,500 five-star reviews is a major milestone for any business, one achieved through consistency, local presence, and outstanding everyday service to the community.
Prospective clients and members of the media can learn more about DCM Plumbing's services, such as leak detection, drain repair, burst pipe response, and preventative maintenance, at the company’s website.
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For more information about DCM Plumbing, contact the company here:
DCM Plumbing
Gill Mathews
(07) 5576 5305
office@dcmplumbing.com.au
3/24-30 Dover Drive, Burleigh Heads, Gold Coast QLD 4220
