U.S. Consumers Rank Fuel Savings Over Cash-Back Rewards as their Preferred Loyalty Currency for Third Consecutive Year

According to a new report released by loyalty marketing and technology firm Excentus Corporation, U.S. consumers have ranked fuel savings as their preferred loyalty currency over cash-back rewards for the third year in a row. Findings from “The Road to Rewards 2017” indicate that fuel savings, a currency that helps consumers save on the price of gas, have become a more attractive and valuable rewards currency, as 39% of consumers prefer fuel savings whereas only 35% prefer cash-back on credit cards.

“This report illustrates – among other findings – that consumers place immense value on savings at the pump, perceiving those savings as equivalent to cash,” said Brandon Logsdon, Chief Executive Officer, Excentus. “For brands and retailers, this means that cents-per-gallon fuel savings are the currency most likely to increase frequency, customer interactions and new revenue opportunities.”

Based on an Ipsos study of consumer attitudes and behaviors toward loyalty programs and the currency that powers them, “The Road to Rewards 2017” explores the types of rewards and programs consumers engage with most, what currencies they value, which approaches can influence their behavior, and what motivates their loyalty. The study found that the ability for loyalty programs to influence customer behavior is on the rise, with 36% of consumers—compared to 26% in 2016—shopping more frequently at stores where they can earn fuel savings.

The data also shows that programs with a fuel savings currency have been steadily increasing. Memberships in fuel loyalty programs have risen 10% in the past two years, with 64% of Americans participating in a program that helps them save on the cost of gas. Up from 54% in 2015 and 59% in 2016, no other specialty loyalty program or reward type in the U.S. has enjoyed comparable growth in this time span.

For brands, retailers and convenience stores, the insights from “The Road to Rewards 2017” present new opportunities to generate revenue and engage customers by adopting a fuel savings currency:

• 20% of consumers reported shopping specifically at stores where they can earn rewards that help them save on the cost of fuel, and 22% will shop exclusively at a convenience store where they are a loyalty program member;
• Fuel savings (30%) have also surpassed cash-back (29%) as the rewards currency with the highest consumer engagement, with consumers earning and redeeming fuel savings every few weeks or monthly;
• 31% of consumers (up 20% from last year) are using their loyalty program’s mobile app to manage their rewards, including redemption—by far the largest jump of any channel.

The data also found that consumers want to save on fuel regardless of gas prices: 73% stated it is important to earn rewards that save on fuel when the price of gas rises, and 58% echoed the identical sentiment when the price of gas falls. This demonstrates that gas prices remain top-of-mind even in a stable economy and consumers look to their loyalty programs to save money and add value to their everyday transactions.

“Fuel is a predictable, consistent and repeated expense, and discounts at the pump have a direct impact on consumers’ wallets,” continued Logsdon. “The unique relationship consumers have with this commodity makes fuel savings a near universal and highly relevant reward currency.”

Download “The Road to Rewards 2017” to get the full report.

For more information about “The Road to Rewards 2017,” or to speak with Excentus CEO Brandon Logsdon, please contact Vanessa Horwell at vhorwell@thinkinkpr.com (305-749-5342 ext. 232) or Emily Bowe at ebowe@thinkinkpr.com (305-749-5342 ext. 246). For more information about Excentus, please visit www.excentus.com.

About the Road to Rewards Survey

The 2017 Road to Rewards survey is the third consecutive independent consumer loyalty survey of 1,086 U.S. consumers by Excentus and Ipsos, conducted in November 2017. The majority of questions asked in the survey have been consistent over the last three waves in order to compare consumer behavior trends emerging over the three-year period like-for-like. In the last two years, additional questions have been added to extract insights specifically pertaining to the impact of loyalty programs on shopper behavior and the c-store shopper profile.

Excentus, Enabling Loyalty From Beginning to End

Excentus Corporation, a leader in loyalty marketing and technology solutions, specializes in the design, development and implementation of loyalty programs. Since 2012, Excentus has operated its own nationwide loyalty program, the Fuel Rewards® program, which has grown to more than 13 million members and $1 billion in fuel savings. Excentus offers a full suite of loyalty products and solutions for national and regional brands, Consumer Packaged Goods (CPG) manufacturers, grocery chains, convenience retailers and their customers. With more than 20 years of experience practicing loyalty, Excentus’ mission is simple: help clients align loyalty strategies, rewards, and marketing campaigns with business objectives and customers’ needs. For more information about Excentus’ loyalty, marketing and technology solutions, visit www.excentus.com.

About Ipsos

Ipsos is the world’s third largest survey research firm with offices in 56 countries. In North America, Ipsos consists of 1,500 research professionals across 30 locations in the U.S. and Canada. Both the Ipsos survey invitation list and the returned data are weighted to reflect the demographic composition of the U.S. adult population. www.ipsos-na.com

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