Global Contact Center Market 2018-2022This report helps to analyze competitive developments such as joint ventures, strategic alliances, mergers and acquisitions, new product developments, and research and developments in the Global Contact Center Market.
A Contact Center acts as a central point in an enterprise from where all contacts are managed. It plays a prominent role in the broad customer management strategies of an enterprise.
Analysts forecast the Global Contact Center Market to Grow at a CAGR Of 8.54 % During The Period 2018-2022.
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Covered in this report
The report covers the present scenario and the growth prospects of the global contact center market for 2018-2022. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions.
The market is divided into the following segments based on geography:
- Americas
- APAC
- EMEA
Global Contact Center Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
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Key vendors
- Aspect
- Cisco Systems
- Genesys
Market driver
- Rising adoption of cloud-based contact centers
- For a full, detailed list, view our report
Market challenge
- Inability to achieve an ASA
- For a full, detailed list, view our report
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Market trend
- Integration of chatbots for better turnaround times
- For a full, detailed list, view our report
Key questions answered in this report
What will the market size be in 2021 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
Companies Mentioned:
Aspect, Cisco Systems, and Genesys.
Table of Contents
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: MARKET LANDSCAPE
Market ecosystem
Market characteristics
Market segmentation analysis
PART 05: MARKET SIZING
Market definition
Market sizing 2017
Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
Bargaining power of buyers
Bargaining power of suppliers
Threat of new entrants
Threat of substitutes
Threat of rivalry
Market condition
PART 07: MARKET SEGMENTATION BY TYPE OF INTERACTION
Segmentation by type of interaction
Comparison by type of interaction
Voice-based – Market size and forecast 2017-2022
Text-based – Market size and forecast 2017-2022
Social media-based – Market size and forecast 2017-2022
Market opportunity by type of interaction
PART 08: MARKET SEGMENTATION BY DEPLOYMENT
Segmentation by deployment
On-premises
Cloud-based
PART 09: CUSTOMER LANDSCAPE
PART 10: REGIONAL LANDSCAPE
Geographical segmentation
Regional comparison
Americas – Market size and forecast 2017-2022
EMEA – Market size and forecast 2017-2022
APAC – Market size and forecast 2017-2022
Market opportunity
PART 11: DECISION FRAMEWORK
PART 12: DRIVERS AND CHALLENGES
Market drivers
Market challenges
PART 13: MARKET TRENDS
Integration of chatbots for better turnaround times
Use of analytics for enhancing the customer experience
Incorporation of AI for providing customized solutions
PART 14: VENDOR LANDSCAPE
Overview
Landscape disruption
Competitive scenario
PART 15: VENDOR ANALYSIS
Vendors covered
Vendor classification
Market positioning of vendors
Aspect
Cisco Systems
Genesys
PART 16: APPENDIX
List of abbreviations
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