UNITED STATES
                      SECURITIES AND EXCHANGE COMMISSION
                            Washington, D.C. 20549

                                  SCHEDULE TO

                             --------------------

          TENDER OFFER STATEMENT UNDER SECTION 14(d)(1) OR 13(e)(1)
                    OF THE SECURITIES EXCHANGE ACT OF 1934
                               (AMENDMENT NO. 1)

                             --------------------

                       eGAIN COMMUNICATIONS CORPORATION
                      (Name of Subject Company (Issuer))

                             --------------------

                       eGAIN COMMUNICATIONS CORPORATION
                       (Name of Filing Person (Offeror))

          Options to Purchase Common Stock, Par Value $.001 Per Share
                        (Title of Class of Securities)

                             --------------------

                                   28225C103
                     (CUSIP Number of Class of Securities)
                           (Underlying Common Stock)

                             --------------------

                                 ASHUTOSH ROY
                            Chief Executive Officer
                       eGain Communications Corporation
                              455 W. Maude Avenue
                              Sunnyvale, CA 94086
                                (408) 212-3400
  (Name, address and telephone number of person authorized to receive notices
                and communications on behalf of filing person)

                                   Copy To:

                           STANLEY F. PIERSON, ESQ.
                            Pillsbury Winthrop LLP
                              2550 Hanover Street
                              Palo Alto, CA 94304
                                (650) 233-4500


                           CALCULATION OF FILING FEE



--------------------------------------------------------------------------------
               Transaction valuation*                 Amount of filing fee
--------------------------------------------------------------------------------
                                                   
                    $6,994,967                              $1,399
--------------------------------------------------------------------------------


*    Calculated solely for purposes of determining the filing fee. This amount
     assumes that options to purchase shares of common stock of eGain
     Communications Corporation having a weighted average exercise price of
     $11.94 as of May 23, 2001 will be exchanged pursuant to this offer. The
     aggregate value of such options was calculated based on the Black-Scholes
     option pricing model. The amount of the filing fee, calculated in
     accordance with Rule 0-11 of the Securities Exchange Act of 1934, as
     amended, equals 1/50th of one percent of the value of the transaction.

[X] Check box if any part of the fee is offset as provided by Rule 0-11(a)(2)
and identify the filing with which the offsetting fee was previously paid.
Identify the previous filing by registration statement number, or the Form or
Schedule and the date of its filing.

      Amount Previously Paid:    $1,399

      Form or Registration No.:  Schedule TO

      Filing Party:              eGain Communications Corporation

      Date Filed:                May 24, 2001


[_] Check the box if the filing relates solely to preliminary communications
made before the commencement of a tender offer.

Check the appropriate boxes below to designate any transactions to which the
statement relates:

      [_] third party tender offer subject to Rule 14d-1.

      [X] issuer tender offer subject to Rule 13e-4.

      [_] going-private transaction subject to Rule 13e-3.

      [_] amendment to Schedule 13D under Rule 13d-2.

Check the following box if the filing is a final amendment reporting the results
of the tender offer: [_]


                            INTRODUCTORY STATEMENT

This Amendment No. 1 amends and supplements the Tender Offer Statement on
Schedule TO ("Schedule TO") filed with the Securities and Exchange Commission on
May 24, 2001, relating to our offer to exchange certain options to purchase
shares of our common stock, par value $0.001 per share, having an exercise price
of more than $4.00 for new options to purchase shares of our common stock upon
the terms and subject to the conditions described in the Offer to Exchange date
May 24, 2001, and the related cover letter and Summary of Terms.

     The first paragraph of the Offer to Exchange is amended and restated to
read as follows:

     eGain Communications Corporation ("eGain," "we," or "us") is offering to
exchange all eligible options to purchase shares of our common stock having an
exercise price per share greater than $4.00 granted under the eGain
Communications Corporation Amended and Restated 1998 Stock Option Plan (the
"1998 Plan"), the eGain Communications Corporation 2000 Non-Management Stock
Option Plan (the "2000 Plan"), the Social Science, Inc. 1997 Stock Option Plan,
the Big Science Company 1999 Stock Incentive Plan, the Amended and Restated
Inference Corporation 1993 Stock Option Plan, the Inference Corporation 1998
Non-Management Stock Option Plan, the Inference Corporation 1998 New Hire Stock
Option Plan and the Inference Corporation Fourth Amended and Restated Incentive
Stock Option Plan and Nonqualified Stock Option Plan for new options that we
will grant under the 2000 Plan (or in the case of options issued under the 1998
Plan, the new options granted in exchange for such options will be under the
1998 Plan). The eligible options will not include Bonus Options described below.
We are making this offer upon the terms and subject to the conditions set forth
in this offer to exchange and in the accompanying Election Form (which together,
as they may be amended from time to time, constitute the "Offer"). The number of
shares of common stock subject to new options to be granted to each option
holder will be equal to the number of shares subject to the options elected to
be exchanged by such option holder and accepted for exchange. We will grant the
new options on the date of the first meeting of the compensation committee of
eGain's board of directors held at least six months and one day after the date
we cancel the options accepted for exchange (the "Replacement Grant Date"). Such
meeting (and hence the Replacement Grant Date) is expected to occur within five
business days of December 27, 2001. If you choose to participate by exchanging
any of your eGain stock options, you must exchange all stock options, excluding
                                                   ---
the Bonus Options, with an exercise price lower than the exercise price of any
tendered options which were granted to you within six months prior to the date
upon which the Company accepts your tender of options (currently anticipated to
be June 22, 2001).

ITEM 1 Summary Term Sheet

The last question of Section I of the Offer to Exchange is amended and restated
to read as follows:

     Will my replacement option be an incentive stock option or a nonstatutory
stock option?

All replacement options will be nonstatutory stock options, even if some of the
cancelled stock options are incentive stock options.  While we believe the
exchange and cancellation of incentive stock options will not give rise to any
tax consequences, you should be aware that the tax consequences of exercising
nonstatutory stock options differ from those resulting from the exercise of
incentive stock options.  Upon the exercise of incentive stock options, no
ordinary income tax is payable, although the difference between option exercise
price and fair market value of the stock acquired upon exercise may be subject
to alternative minimum tax.  Upon exercise of a nonstatutory stock option, you
would realize ordinary income equal to the difference between the option
exercise price and the fair market value of the stock acquired upon exercise of
the option, and you would be required to provide for withholding of income and
employment taxes on that income.  If you sell the stock acquired upon exercise
of an incentive stock option after the longer of two years after the date of
grant of the option or one year after the date of exercise of the option, any
gain in excess of the option exercise price will be treated as long-term capital
gain.  If you sell stock acquired in connection with the exercise of a non-
qualified stock option more than one year after the date of exercise of the
option, any gain in excess of the fair market value of the stock at the date of
exercise of the option will be treated as long-term capital gain.  You should
refer to the discussion of "Material Federal Income Tax Consequences" below for
a complete discussion of the tax consequences of exchanging your options and the
difference between incentive stock options and nonstatutory stock options.

Item 4

SECTION 4  Withdrawal Rights

Section 4 of the Offer to Exchange is amended and restated to read as follows:

     You may only withdraw the options you have elected to cancel ("Your Elected
Options") in accordance with the provisions of this Item 4.  If you initially
elect to accept the Offer and exchange your options and you later want to change
your election to reject the Offer, you may reject the Offer with respect to some
or all of Your Elected Options.  Similarly, if you elect to reject the Offer and
you later want to change your election to accept the Offer and exchange your
options, you must accept the Offer in accordance with its terms and conditions.
We will only accept a paper copy of your Change in Election Form.  Delivery by
email will not be accepted.

     You may withdraw Your Elected Options at any time before 12:00 midnight,
Pacific Time, on June 22, 2001.  Notwithstanding the preceding sentence, you may
withdraw Your Elected Options at any time after July 23, 2001, if Your Elected
Options have not been accepted for Payments.  If we extend the Offer beyond that
time, you may withdraw Your Elected Options at any time until the extended
expiration of the Offer.

     To change your election, you must deliver to Janet Alexander, our Stock
Administrator, a Change in Election Form before the Expiration Date.  The Change
in Election Form must be signed by you, have your name on it, and must clearly
indicate whether you elect to accept or reject the Offer.

     You may not rescind any withdrawal, and any options you withdraw will
thereafter be deemed not properly elected for exchange for purposes of the
Offer, unless you properly re-elect those options before the Expiration Date by
following the procedures described in Item 3.

     Neither eGain nor any other person is obligated to give notice of any
defects or irregularities in any Change in Election Form, nor will anyone incur
any liability for failure to give any such notice.  We will determine, in our
discretion, all questions as to the form and validity, including time of
receipt, of notices of withdrawal.  Our determination of these matters will be
final and binding.

SECTION 10.  Interests of Directors and Officers; Transactions and Arrangements
Concerning the Options.

Section 10 is amended to add the following paragraph at the conclusion of the
section:

     Our executive officers are eligible to participate in this offer to
exchange. As of May 23, 2001, our executive officers held options to purchase an
aggregate of 1,288,455 shares of eGain common stock ranging in price from $0.10
to $22.5625 per share. An aggregate of 677,062 of these options are eligible
options. Of the five executive officers who hold eligible options, two executive
officers have advised us that they may participate in this offer to exchange
some or all of their eligible options and three executive officers who hold
eligible options have advised us that they do not intend to participate in this
offer.

ITEM 12. Exhibits.

Item 12 of the Schedule TO is amended and restated as follows in order to add a
reference to Exhibit (a)(8), which is attached hereto.

         (a)    (1)*    Offer to Exchange, dated May 24, 2001.

         (a)    (2)*    Form of Election Form.

         (a)    (3)     Form of Change in Election Form from Accept to Reject.

         (a)    (4)*    Form of Change in Election Form from Reject to Accept.

         (a)    (5)*    Email communication to eGain employees dated May 23,
                        2001.

         (a)    (6)*    eGain Communications Corporation Annual Report on Form
         10-K for its fiscal year ended June 30, 2000, filed with the Securities
         and Exchange Commission on September 28, 2000 and incorporated herein
         by reference.

                (7)*    eGain Communications Corporation Quarterly Report on
         Form 10-Q for its fiscal quarter ended March 31, 2001 and filed with
         the Securities and Exchange Commission on May 15, 2001 and incorporated
         herein by reference.

                (8)     Slides that were shown to employees at meetings on
         June 12, 2001 and June 14, 2001 and are to be posted on the Company's
         intranet.

         (d)    (1)*    eGain Amended and Restated Stock Option Plan filed as
Exhibit 10.3 to the Company's Registration Statement on Form S-1 (File No. 333-
83439) filed with the Securities and Exchange Commission on July 22, 1999 and
subsequently amended, and incorporated herein by reference.

                (2)*    Form of Option Agreement pursuant to the eGain
Communications Corporation Amended and Restated 1998 Stock Option Plan, filed as
Exhibit 10.3 to the Company's Registration Statement on Form S-1 (File No. 333-
83439) filed with the Securities and Exchange Commission on July 22, 1999 and
subsequently amended, and incorporated herein by reference.

                (3)*    eGain Communications Corporation 2000 Non-Management
Stock Option Plan filed as Exhibit 10.11 to the Company's Annual Report on Form
10-K filed with the Securities and Exchange Commission on September 28, 2000 and
incorporated herein by reference.

                (4)*    Form of Option Agreement pursuant to the eGain
Communications Corporation 2000 Non-Management Stock Option Plan filed as
Exhibit 10.11 to the Company's Annual Report on Form 10-K filed with the
Securities and Exchange Commission on September 28, 2000 and incorporated herein
by reference.

         (g)     Not applicable.

         (h)     Not applicable.


*  Previously Provided.



                                   SIGNATURE

        After due inquiry and to the best of my knowledge and belief, I certify
that the information set forth in this Schedule TO is true, complete and
correct.

                                    eGAIN COMMUNICATIONS CORPORATION




                                      /s/ Ashutosh Roy
                                    ------------------------------------
                                    Ashutosh Roy
                                    Chief Executive Officer

     Date:  June 15, 2001


                               INDEX TO EXHIBITS


Exhibit Number          Description
----------------------  --------------------------------------------------------

(a)(3)                  Form of Change in Election Form from Accept to Reject.

(a)(8)                  Slides that were shown to employees at meetings on June
                        12, 2001 and June 14, 2001 and are to be posted on the
                        Company's intranet.

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