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USAA’s Chief Claims Officer Joins Lemonade

Sean Burgess, SVP & Chief Claims Officer at USAA, joins Lemonade to oversee claims practices throughout its businesses.

Lemonade, the insurance company powered by AI and social good, today announced the appointment of Sean Burgess as Chief Claims Officer.

Burgess joins Lemonade after more than 25 years at USAA, serving the military community and their families. In his new role at Lemonade, Burgess will oversee the company’s key claims functions across the US and EU, and report to Gavin Blair, SVP, Customer Operations.

“We have a lot of respect for USAA, their values, trusted brand, and great customer satisfaction,” said Shai Wininger, Lemonade CEO and cofounder. “Sean led one of the best claims teams in the world, and his joining not only marks an important milestone for Lemonade, but also sends a strong message to the industry. Sean’s knowledge, coupled with our technology, will allow Lemonade to continue redefining what a state-of-the-art 21st century claims organization looks like.”

Most recently, Burgess held the role of Chief Claims Officer at USAA, where he led a high-performing team that built and managed some of the company’s digital-first products, including touchless auto claims experiences. During Sean’s tenure, the company doubled in size, becoming the third-largest homeowners and fifth-largest auto insurer in the US, all while delivering world-class service and industry-leading loss adjustment expense (LAE).

“I’ve followed Lemonade over the years since it launched, and have always admired all that Lemonade is known for - its customer-centric products, technology and AI, socially impactful business model, and so much more,” said Burgess. “As a veteran of the insurance industry, it’s exciting to be leading the charge now with Lemonade. The technology and use of AI, alongside what the team has built in their claims functionality and experience, is best-in-class.”

As part of this move, Burgess will be filling the role of Jim Hageman, Lemonade’s first hire in this role when founded six years ago and famously known among customers as the face of “AI Jim.”

“Saying hello to Lemonade was easy; saying goodbye was much more difficult,” said Jim Hageman, outgoing Chief Claims Officer. “Lemonade has been like family to me for the last six years, so when I decided to move on, we had, well, a family talk, and found a really great fit for the future of Lemonade Claims. Sean brings the perfect blend of experience and humanity, and I am very confident he will continue to build on Lemonade's success.”

Read more about why Sean joined here.

About Lemonade

Lemonade offers renters, homeowners, pet, car, and life insurance. Powered by artificial intelligence and behavioral economics, Lemonade’s full stack insurance carriers in the US and the EU replace brokers and bureaucracy with bots and machine learning, aiming for zero paperwork and instant everything. A Certified B-Corp, Lemonade gives unused premiums to nonprofits selected by its community, during its annual Giveback. Lemonade is currently available in the United States, Germany, the Netherlands, and France, and continues to expand globally.

For more information about Lemonade, visit and follow @lemonade_inc on Twitter.

Forward-Looking Statements

This communication contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this communication that do not relate to matters of historical fact should be considered forward-looking statements, including statements regarding our anticipated financial performance, including our state-of the-art claims organization.

These statements are neither promises nor guarantees, but involve known and unknown risks, uncertainties and other important factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements, including, but not limited to the important factors are discussed under the caption “Risk Factors” in our Form 10-K filed with the SEC on March 8, 2021 and in our other filings with the SEC could cause actual results to differ materially from those indicated by the forward-looking statements made in this shareholder letter. Any such forward-looking statements represent management’s beliefs as of the date of this press release. While we may elect to update such forward-looking statements at some point in the future, we disclaim any obligation to do so, even if subsequent events cause our views to change.


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