ISG to Publish Report on Digital Innovators in Retail Banking

Upcoming ISG Provider Lens™ report will evaluate providers of emerging technologies that help banks grow by engaging with customers, offering new services

Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm, has launched a research study examining vendors of advanced, market-ready technologies that help retail banking companies address changing consumer expectations and increasing competition.

The study results will be published in a comprehensive ISG Provider Lens™ report, called Retail Banking – Digital Innovators 2022, scheduled to be released in August. The report will showcase mid- to late-stage startups that have had a significant impact on clients’ abilities to reach their business goals.

Banks, service providers and large software firms will be able to use the report to learn about the potential of emerging technologies that can be used to shape the future of consumer banking. The research findings will inform retail banks that are looking to solve industry challenges or gain a competitive edge through technology. They will also provide market insights to service providers and software vendors seeking partnerships or acquisitions.

The retail banking business is evolving rapidly. Banks are increasingly focused on engaging with consumers and transforming customer experience through personalization. To continue growing, some are adopting banking-as-a-service (BaaS) models through marketplaces and integrating with e-commerce portals to offer real-time decisions on mortgages and auto loans. At the same time, they face rising competition, new regulations and growing customer concerns over transaction security.

“Banks are embracing new technologies more quickly to gain competitive advantage,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Startups are delivering most of the innovations that make new financial products and services possible.”

While adding capabilities to drive growth, banks need to keep costs under control and become agile enough to quickly act on new trends. The study will showcase vendors that are addressing retail banks’ central challenges and goals, and examine providers of technologies that are drawing increased investment. These include integrated customer data and customer engagement platforms for omnichannel marketing and services, tools for seamless digital onboarding, enhanced payment methods and risk management technologies.

ISG has identified leading-edge retail banking technology startups to participate in this study. For each vendor, the report will include an overview of the company, its solution, its value proposition, its funding status and other essential information.

ISG analyst Aman Munglani will serve as author of the report. Further details on the study are available in this digital brochure.

All 2022 ISG Provider Lens™ evaluations now feature new and expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

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