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Textron Aviation Customer Support Leads the Way in Elevating Aviation Safety Standards With FAA Acceptance for Safety Management System

Textron Aviation announced today during the 2023 National Business Aviation Association Convention and Exhibition (NBAA-BACE) that its Customer Support organization received acceptance from the Federal Aviation Administration (FAA) for its Corporate Enterprise Safety Management System (SMS) at its Wichita and Indianapolis locations. This recognition reinforces Textron Aviation’s commitment to high quality standards in the aviation industry.

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Photo of representatives from Textron Aviation Customer Support and FAA (left to right: Ken Mull, Textron Aviation; Bobby Warren, FAA; Joe Gonsalves, FAA; Brian Rohloff, Textron Aviation; Brandon Doramus, Textron Aviation) (Photo: Business Wire)

Photo of representatives from Textron Aviation Customer Support and FAA (left to right: Ken Mull, Textron Aviation; Bobby Warren, FAA; Joe Gonsalves, FAA; Brian Rohloff, Textron Aviation; Brandon Doramus, Textron Aviation) (Photo: Business Wire)

Beechcraft, Cessna and Hawker customers receive factory-direct support, maintenance and modifications by Textron Aviation Inc., a Textron Inc. (NYSE: TXT) company, through its global network of service and part centers, mobile service units and 24/7 1CALL AOG support.

Corporate Enterprise SMS is a comprehensive and systematic approach to managing safety within aviation, encompassing a robust framework of policies, processes and procedures for the identification, analysis and control of potential hazards. The primary objective is to implement a structured management plan that effectively mitigates risks, creating a collaborative aviation ecosystem for all stakeholders involved. Textron Aviation is a voluntary participant in the FAA’s Corporate Enterprise SMS program, which is not yet mandated for repair stations.

“Our customers can have full confidence that Textron Aviation is leading the way in adoption of safety management systems in the general aviation industry,” said Brian Rohloff, senior vice president of Customer Support. “With FAA acceptance of our Safety Management System, this milestone reflects our dedication to ensuring up-to-date, high standards of safety, offering our customers peace of mind and uncompromised trust in our services.”

Textron Aviation’s 11 US-based company-owned service centers have fully embraced the SMS procedures for more than a year, with Wichita and Indianapolis facilities already evaluated and accepted by the FAA. The remaining service centers are on track for evaluation, with FAA acceptance anticipated by the end of the year.

Once FAA acceptance is secured, annual oversight audits will be conducted to ensure compliance and continuous improvement.

About Textron Aviation service

Textron Aviation, through its Beechcraft and Cessna brands, is renowned for its unrivaled global service network dedicated to complete life-cycle support. In addition to its expansive company-owned footprint, Textron Aviation’s jet and turboprop customers have access to a global network of more than 300 authorized service facilities. Textron Aviation also offers a mobile support program featuring more than 40 mobile service units, three dedicated support aircraft, and on-site service technicians and support. Find additional information about Textron Aviation’s service programs at

About Textron Aviation

We inspire the journey of flight. For more than 95 years, Textron Aviation Inc., a Textron Inc. company, has empowered our collective talent across the Beechcraft, Cessna and Hawker brands to design and deliver the best aviation experience for our customers. With a range that includes everything from business jets, turboprops, and high-performance pistons, to special mission, military trainer and defense products, Textron Aviation has the most versatile and comprehensive aviation product portfolio in the world and a workforce that has produced more than half of all general aviation aircraft worldwide. Customers in more than 170 countries rely on our legendary performance, reliability and versatility, along with our trusted global customer service network, for affordable and flexible flight.

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About Textron Inc.

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit:

Certain statements in this press release are forward-looking statements which may project revenues or describe strategies, goals, outlook or other non-historical matters; these statements speak only as of the date on which they are made, and we undertake no obligation to update or revise any forward-looking statements. These statements are subject to known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from those expressed or implied by such forward-looking statements.


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