Budget Power, a Texas-based retail energy provider, partnered with echowin to overhaul its outbound collections process. The result: over 90 percent of completed collection calls now happen without human intervention, freeing up the equivalent of a full-time employee (40 hours per week), accelerating recovery on delinquent accounts, while improving the customer experience

“Even the well-established industries can unlock massive efficiency when they put AI agents to work,” said Kaushal Subedi, CEO of echowin Inc. “What Budget Power pulled off with automated outbound collection calls is a clear sign of where operations are headed next.”

Fair, Empathetic, and Risk-Aware Collections

Using echowin’s platform, Budget Power’s workflow now:

• Adapts messaging based on payment history, days past due, and prior interactions
• Supports multilingual conversations to close language gaps
• Ensures consistent, compliant messaging with automated audit trails

“When AI is implemented the right way, the impact is transformative,” said Ashish Ghimire, COO of echowin Inc. “Budget Power is a clear example where even small, incremental steps with reliable AI delivered massive ROI and streamlined key operations.”

This adaptive model makes it easier to distinguish between one-time oversights and recurring financial challenges, allowing Budget Power to respond more consistently and compassionately.

Tangible, Measurable Results

• 40 hours per week saved
• Over 90 percent of calls resolved without human intervention
• 10 percent improvement in collection-to-call volume performance
• Nearly 88 percent payment completion when SMS links are sent

“The ability to create and deploy new campaigns in minutes has fundamentally changed how we operate,” said Tanveer Sayani, Budget Power Vice President of Operations. “As our business needs shift, we can instantly adapt our outreach and introduce new collection strategies with zero friction. This also creates a much-improved customer experience.”

A Blueprint for the Utility Industry

What began as a collections-specific workflow is now becoming a blueprint for broader AI-powered automation at Budget Power, including potential expansions into sales outreach, retention campaigns, and personalized customer communications.

“The future of business is shifting fast right in front of our eyes,” added Subedi. “Utilities, lenders, and other regulated operators are realizing that AI agents aren’t just a cost-saver, they’re becoming foundational to how responsible, fair, and efficient service is delivered.”

About Budget Power

Budget Power is a Texas-based retail energy provider supplying electricity to residential and small commercial consumers. The company emphasizes affordable plans, transparent billing, and responsive customer support. For more information, visit budgetpowertx.com.

About echowin

echowin is an AI-powered voice and agent automation platform that enables businesses to deploy AI agents across phone, SMS, chat, and other channels while delivering reliable, compliant, and scalable automation without sacrificing customer experience. For more information, visit echo.win.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251209365780/en/

“The ability to create and deploy new campaigns in minutes has fundamentally changed how we operate.”