SECNAP Network Security, a leading managed detection and response provider and cybersecurity innovator with over 20 years of experience, today announced the launch of CloudJacket MXDR.

This next-generation managed extended detection and response (MXDR) solution builds on the company's patented CloudJacket platform and existing solutions including its award-winning Network Detection and Response (NDR) capabilities.

CloudJacket MXDR is designed from the ground up to empower managed service providers (MSPs) and internal IT teams by incorporating advanced elements into a unified single pane of glass complete with multi-tenant capabilities.

CloudJacket MXDR represents a significant evolution in SECNAP's cybersecurity offerings, integrating human-led, AI-assisted security operations center (SOC) functionalities, behavioral and heuristic threat detection, enhanced response capabilities from its existing MDR solutions, robust NDR for comprehensive network visibility and protection, and integrated Security Information and Event Management (SIEM) for centralized logging, correlation, and analysis of security events across endpoints, networks, and cloud environments.

The new platform introduces a centralized portal for streamlined management and incorporates identity threat detection and response (ITDR) features to address emerging risks in user authentication and access control. This unified approach enables real-time monitoring, proactive threat hunting, and rapid incident resolution across hybrid environments, all while supporting multi-tenant architectures that allow MSPs to efficiently manage multiple clients from a single interface.

In contrast to many competitors whose automated systems flood customers with raw or minimally filtered alerts, SECNAP takes a decisively human-centric approach: every alert is meticulously evaluated by expert analysts in our US-based 24/7 SOC. Our agentic AI serves to empower and accelerate these skilled professionals - providing deeper context, faster correlation, and intelligent recommendations - yet human judgment remains the final gatekeeper. Only verified, legitimate threats are escalated to customers, dramatically reducing alert fatigue and delivering actionable intelligence that teams can trust. This superior, expert-driven model allows organizations to focus on core operations with confidence, knowing their defenses are backed by real expertise, not just algorithms.

Key features of CloudJacket MXDR include:

• Unified Single Pane of Glass: Centralized dashboard offering complete customer data visibility, integrated detection/response tools, real-time SOC insight, and interactive two-way collaboration - powering effective threat investigations, rapid response updates, guided remediation, enhanced trust, streamlined operations, and superior efficiency.
• Multi-Tenant Capabilities: Scalable design tailored for MSPs, enabling secure, segregated management of diverse client environments, including a unified view across all organizations for streamlined oversight.
• Identity Threat Detection and Response (ITDR): Advanced identity protection to detect and mitigate threats like credential compromise, unauthorized access, and insider risks.
• Integrated SIEM Functionality: Powerful event correlation and analytics that aggregate data from multiple sources for deeper insights, faster threat identification, and compliance reporting-outpacing traditional SIEM tools with seamless integration into the MXDR ecosystem.
• AI-Augmented Human Expertise: Combines SECNAP's US-based 24/7 SOC with intelligent automation for high-fidelity alerts and adaptive defenses, escalating only confirmed threats to deliver a superior, low-noise experience that sets us apart in the MDR space.
• Advanced Response and Containment Actions: Expert-guided and automated response capabilities, including rapid host isolation to prevent lateral movement, remote file deletion for malware removal, process and process tree termination to halt active threats, session revocation and account lockout for identity protection, and expertly guided manual remediation when advanced threats require human intervention.
• Compliance and Affordability: Supports regulatory adherence with SOC2 Type II certification, delivering Fortune 100-level protection at accessible pricing.

"CloudJacket MXDR is a game-changer for organizations seeking robust, manageable cybersecurity in an increasingly complex threat landscape," said Scott Masciarelli, CTO at SECNAP Network Security. "By unifying our proven technologies into a single, multi-tenant platform with tightly integrated portal, ITDR, and SIEM capabilities, backed by our elite SOC that filters out noise and escalates only real threats. We're empowering MSPs and IT teams to focus on business growth rather than constant vigilance.

I'm particularly excited about our new advanced response and containment actions, which give analysts and customers powerful, immediate tools-like rapid host isolation, process tree termination, remote file deletion, and session revocation - to stop threats in their tracks faster than ever. Combined with our streamlined tuning processes, this delivers the highest-fidelity detections I've seen in my career: fewer false positives, sharper threat visibility, and true actionable intelligence that teams can trust without second-guessing. This launch underscores our commitment to expert-driven hybrid intelligence that evolves with our clients' needs, providing a competitive edge through unmatched efficiency and precision."

CloudJacket MXDR is available for deployment today. Book a free consultation to learn how we can help safeguard your environment.

About SECNAP Network Security

SECNAP Network Security is a cybersecurity research and development company specializing in innovative cybersecurity solutions. With a focus on expert-driven hybrid intelligence, SECNAP protects over 300 businesses worldwide. Headquartered in Fort Lauderdale, Florida, the company operates a US-based SOC and maintains partnerships with over 80 global entities, backed by a 98% client retention rate and SOC2 Type II certification. For more information, visit www.secnap.com.

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By unifying our proven technologies into a single, multi-tenant platform we're empowering MSPs and IT teams to focus on business growth rather than constant vigilance.