Datatel podcast reveals how automating phone payments delivers rapid ROI, reduces PCI risk, and frees contact centers from staffing strain.
(PRUnderground) September 23rd, 2025
Datatel, a leader in IVR Payments and PCI-Compliant Payment Solutions, has released a new podcast episode, “IVR Payments: A Financial and CX Blueprint for Scaling Call Capacity Without Added Payroll”, offering business leaders a clear path to cut costs, boost customer experience, and reduce compliance risk in weeks not years.
In billing-heavy industries such as utilities, healthcare, and insurance, payment calls often make up 20–40% of inbound traffic. These highly scripted, repetitive calls are ideal candidates for automation. Datatel’s latest podcast discusses how shifting these transactions from live agents to PCI-compliant Interactive Voice Response (IVR) payment systems can create significant operational and financial advantages.
Episode Highlights:
- Cost Advantage: IVR payment calls cost $0.48–$0.90 versus $3–$6 with live agents—a savings ratio of at least 5-to-1.
- Faster Payback: Even large-scale deployments achieve payback in under two months.
- Strategic Wins: Reduced PCI scope, lower agent attrition, 24/7 revenue capture, and improved customer satisfaction.
“Leaders invest heavily in automating back-office processes, but phone payments are often overlooked,” said Barnard Crespi, Co-CEO at Datatel. “This episode makes the financial case crystal clear, automation not only saves money, it strengthens compliance and service quality.”
The podcast also discusses Datatel’s practical Implementation Checklist for finance-minded CX leaders, including call volume analysis, cost mapping, PCI tokenization, surge capacity planning, and customer transition strategies.
Listen to the Podcast & Read the full article here: https://www.datatel-systems.com/article/ivr-payments-a-financial-and-cx-blueprint-for-scaling-call-capacity-without-added-payroll-3/
About Datatel Communications Inc
Working For Your Success!
At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.
As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.
Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.
Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.
At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come
Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.
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Original Press Release.
